Returns and Refund - Ecommerce

  1. Should you not be pleased with the order for any reason, we will accept the return of items provided they are in new, unused condition, with original tags within 14 days of delivery. On receipt of the product, refund measures will activate.
  2. Should the product delivered be damaged or defective, we will accept the return of items provided they are in new, unused condition, with original tags within 14 days of delivery. Further to reviewing the product, refund measures will activate.
  3. Should there be a delivery of a wrong product in any strange circumstance, we will accept the return of items provided they are in new, unused condition, with original tags within 14 days of delivery. On receipt of the product, refund measures will activate.
  4. In case of an order withdrawal due to an unpredicted circumstance, we will initiate the refund immediately. However, if you wish to cancel an order prior to its delivery, please contact the customer service to learn more on the status of transfer and termination options.
  5. If the order cannot be void, the product will be delivered to the address. In this case, any items that meet the return circumstances can be refunded as stated.
  6. Kindly do email your queries on refund and return to [email protected]
  7. We are currently unable to combine orders, change sizes, edit billing or other shipping details to an existing order once it is confirmed
  8. All refunds may take up to 30 days to reflect in your card statement conditional to the issuing bank
  9. No exchange or refund is possible at any physical stores located in the Country
  10. All return shipping procedures & charges will be facilitated and borne by aignerme.com
  11. All returns will be processed through the portal
  12. We reserve the right to modify, monitor & process all returns and proper inspections will be carried out on the returned product. However, nothing in the return sections is intended to affect any consumer rights
  13. Refunds will be done only through the Original Mode of Payment.
  14. All product prices are exclusive of VAT, Shipping and other Government taxes.

Exchanges

  1. We are currently not able to offer exchanges or online credits. All items should follow the return procedure